Since the launch of Morsus, we have received a lot of support from our viewers and the community, and of course with support comes with common questions.
We have complied some of the commonly asked questions we have been receiving since our launch for everyone to know more about us
Where are you guys based?
Our office and warehouse is located in Hong Kong. All of our unique products are designed in Hong Kong.
What kind of payments do you accept?
We accept payments in Visa, Mastercard, and American Express. Customers may also purchase using Apple Pay, and via their Paypal accounts. If you have any questions related to payments, please feel free to email us at firstname.lastname@example.org
Do you ship internationally?
Yes we do. Please ensure to enter all correct requested information for international orders.
How long does delivery take?
We try to send out orders as soon as we receive the necessary information from our customers. Usually orders are dispatched from our warehouse within 24 hours but sometimes it may take a little longer due to holidays and unforeseen circumstances. After dispatch it may take 1-2 days for local delivery and up to one week for international shipping.
What size should I buy?
The size and fit of a garment often varies amongst styles and designs To help you choose the most suitable size, you can refer to the product description or email us for any questions
What is your return policy?
We accept exchange on unworn items within 30 days of purchase.
We only accept returns on DEFECTIVE products that are unworn
Please visit our return policy page for all return/exchange details.